Refund and Returns Policy

Last Updated: August 2, 2026

At Fabemu, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of delivery.
  • Unused, unopened, and in its original condition.
  • Returned in the original packaging with all included items.
  • Accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used hair care products.
  • Opened or used skin care products.
  • Opened dietary supplements.
  • Gift cards.
  • Clearance or final sale items.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to provide a replacement or an appropriate resolution.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within several business days, depending on your payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team for assistance.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must follow our return procedure.

8. Processing Time

Please allow several business days for returns to be inspected and refunds or exchanges to be processed after we receive the returned item.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page. Our team will be happy to assist you.